Your Guide to Collecting with Confidence at Little Things Toys

Welcome, collectors, gamers, and pop culture enthusiasts! At Little Things Toys, we bridge the gap between passion and possession, curating rare finds and delivering them from our Oakland home to yours, anywhere across the globe. This FAQ is designed to ensure your collecting journey is seamless, secure, and entirely focused on the thrill of the hunt. 🌟

✨ Quick Insight: Our store caters to discerning adult collectors and enthusiasts of high-detail scale figures (like 1/6 and 1/8 scale), anime statues, gaming memorabilia, and exclusive pop culture collectibles (Funko, Amiibo). We operate with a premium, curated, and community-focused style, emphasizing care, global accessibility, and the reverence each artifact deserves.

🛒 Orders & Products

Q1: What kind of products do you specialize in?
We specialize in premium, often rare and exclusive collectibles for the discerning enthusiast. Our core categories include highly detailed 1/6 and 1/8 Scale Figures, Anime Figures, Action Figures, Funko Pops! (including new arrivals and protectors), Gaming Collectibles (Amiibo, Arcade items), and related accessories, apparel, and cosplay items. Every item is chosen with a collector’s eye for quality and significance.
Q2: Are the items on your website brand new and authentic?
Absolutely. Every item we ship is 100% brand new, authentic, and official licensed merchandise. We source directly from reputable distributors and manufacturers. Each order is meticulously inspected in our Oakland warehouse before being securely packed for its journey to you.

🌎 Shipping & Delivery

Q3: Where do you ship from, and where do you deliver?
All orders are carefully packed and shipped from our warehouse in Oakland, California, USA. We proudly offer global delivery to a worldwide community of collectors! Our primary service areas are the Americas, Europe, and Australia. Please note that shipments to certain parts of Asia and select remote regions may be subject to restrictions. For specific country availability, please contact our support team.
Q4: What are my shipping options and costs?
  • 🚀 Standard Expedited Shipping (DHL/FedEx): A flat rate of $12.95 USD. Delivery typically occurs 10-15 business days after dispatch. This tracked and insured option is ideal for faster, reliable delivery.
  • 🎁 Free Economy Shipping (EMS): FREE on all orders over $50 USD. Delivery typically occurs 15-25 business days after dispatch. This is a fantastic value-driven option for non-rush deliveries.

Please allow 1-2 business days for order processing and inspection before your item is dispatched.

Q5: How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package directly with the carrier (DHL, FedEx, or EMS). You can also log into your account on our site to view the status.

đŸ’ŗ Payments & Security

Q6: What payment methods do you accept?
We offer a seamless and secure checkout experience. We accept: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted, ensuring your financial information is protected.
Q7: Is my payment information safe?
Yes. Security is our priority. We use industry-standard SSL encryption to protect all your personal and payment details. We do not store your full credit card information on our servers.

↩ī¸ Returns & Refunds

Q8: What is your return policy?
Your satisfaction is paramount. We offer a straightforward return policy:
  • Return Window: You have 15 days from the date of delivery to initiate a return.
  • Condition: Items must be returned in their original, unopened, and pristine condition, with all packaging intact. This ensures the item can be re-homed with another collector.
  • Process: To start a return, please contact our dedicated support team at [email protected] with your order details. We will guide you through the process and provide return instructions.
Q9: What if my item arrives damaged?
We take great care in packing, but if your item arrives damaged, please contact us immediately within 48 hours of delivery at [email protected]. Provide your order number and photos of the damaged item and packaging. We will work swiftly to resolve the issue, which may include a replacement or refund.

🔐 Account & Support

Q10: How do I contact customer support?
Our passionate support team is here to help! For any questions not covered here, please reach out via email at [email protected]. We strive to respond to all inquiries within 1-2 business days.
Q11: Do I need an account to place an order?
While you can check out as a guest, creating a free account allows you to track your order history, save your shipping preferences, and get faster checkout on future treasure hunts!

Still have questions? We’re always ready to assist our global community of collectors.

📍 Little Things Toys
2480 Green Avenue, OAKLAND, US 48363
✉ī¸ Email: [email protected]

Bringing big dreams to life, one little thing at a time.

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